Terms and Conditions
The Holiday Contract – The following terms and conditions (the ‘booking conditions’) will apply to your booking. A contract between you and the owners of Wisteria Cottage/Mulberry Cottage will come into existence when we accept your completed booking confirmation form and deposit or balance payment. The contract binds you and all the members of your party. Please ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking. Your booking can not be passed to another party.
Deposits (also see Covid-19 policy) – A non-refundable deposit of 30% of the holiday price is payable at the time of booking. Bookings made less than 4 weeks before your arrival date must be accompanied by the full amount of the holiday charge.
Balance – The balance must be paid so as to arrive no later than 4 weeks before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as cancelled. Please do not send cash by post.
Payment – Payments can be made by bank transfer and also by cheque. Card payments can be made via the booking link on our website www.haworthholidaylets.co.uk. No additional charges will be passed on to you for these payments. No card details are held by ourselves.
Cancellations (also see Covid-19 policy) – If you cancel your holiday more than 4 weeks before it is due to start, then your deposit (30%) will be forfeited. If you cancel less than 4 weeks prior to the holiday, then the full balance remains due. In the event that we can re-let the booking without loss of revenue, we will refund your balance payment (70%), subject to a £25 administration charge. No refunds will be made once the holiday has started. In the event of cancellation by us, for any reason other than breach of these conditions, then a full refund will be made.
Changes To Your Booking (also see Covid-19 policy) – After you have paid your deposit, you may wish to change some elements of the holiday. We will try to meet your reasonable requests. Any changes must be made at least two weeks before the holiday date and be confirmed to us in writing/by email by the same person who made the booking. An administration fee of £30 will be charged for all changes to bookings.
Covid-19 and Changes to Your Booking – We recognise the need for some guests to alter their holiday arrangements due to the current situation with Covid-19:
- If government-imposed travel restrictions are in place which affect your travel dates, you can amend your dates to a future stay at either of our cottages, where there is availability. You will not be charged an amendment fee.
- Any increase in the holiday cost (due to seasonal variations) will be charged. Rates are available to view on our website.
- If your amended travel dates are cheaper, we will transfer the difference back to you if this has already been paid, or your final balance due will be reduced.
- In the event you select new travel dates that subsequently fall within government-imposed travel restrictions, again there will be no amendment fee to amend your booking to more suitable dates or we will be able to refund your amount paid.
- Alternatively, if you feel unable to commit to new dates at the time but would like to still take your holiday at a later date, then we can issue you with a credit note for the full amount paid. The credit note can be used for either of our cottages once you are more certain of dates. Differences in the new holiday cost will be charged or refunded as above.
Please note, we will only refund or transfer dates If government-imposed travel restrictions are in place which affect your travel dates. If we are open and able to accept guests then no refunds will be given for disinclination to travel.
In the event of restrictions affecting the area you live in or if you are advised not to travel by NHS Test and Trace or have a current positive Covid Test, we can arrange alternative dates for your stay or offer a refund. Official confirmation will be required in these circumstances.
Use Of Rented Property – Only those people listed on the booking form can occupy the property. The maximum occupancy is stated for each property on the cottage page. If this legal requirement is not met, your booking will be terminated and you will be asked to leave, with no refund made.
Visitors – If you require day visitors, please notify us in advance (this is for insurance purposes). If the cottage is full, no more than 2 visitors at one time i.e. a total of 6 people for Mulberry and 8 for Wisteria. We reserve the right to decline accommodation and to require any unauthorised person to leave the property.
Arrival And Departure Times – On your day of arrival, your accommodation is available from 3.00pm. It is your responsibility to ensure you have any necessary arrival details, which will be sent by email upon booking. You will need to contact us for the key arrangements a couple of days prior to your arrival. In order for us to prepare for our next guests, we ask that you vacate your accommodation no later than 10.00am on your day of departure.
Late Arrivals – Unless we are previously notified, you must claim your accommodation by 9.00am on the day after your holiday was due to start, otherwise your booking will be treated as cancelled.
Cleaning /Bedlinen – An end of stay clean and bedlinen/towels are included in the cost of your holiday. Please leave the cottage clean and tidy, removing rubbish and recycling to the designated outdoor bins provided. Excessive cleaning or damage to the hired bedlinen and towels will incur additional charges.
Smoking – Smoking is strictly forbidden inside the properties (including any type of e-cigarettes). Please ensure you smoke outside and away from open windows or doors. We reserve the right to seek compensation (including consequential loss) for any damage and additional costs of cleaning (such as curtains) caused by smoking. Consequential costs may be incurred where it is not possible to remove the smell of smoke from the property prior to the arrival of the next guests, who subsequently demand compensation from ourselves.
Barbecues – Please ensure barbeques are used outside the properties and away from outdoor furniture. Stay with barbeques at all times when lit to ensure safe operation. Please ensure used barbeques are disposed of safely once fully cooled.
Heating And Wood Burners – heating is included in the hire charge, and also enough fuel and matches to start a fire in the wood burners. Please read the instructions provided in the property before operating the wood burner. Doors to the wood burners must be kept closed at all times once the fire is lit. Damage caused by wood burner doors being left open, whilst in use, will be charged.
Parties/Single Sex/Young Groups – No parties or events may take place at the cottage. Please inform us prior to booking, of a group booking (3 or more) from a single sex group or under 21’s. We reserve the right to refuse or terminate a booking where we feel that the comfort and enjoyment of our neighbours may be put at risk or compromised.
Disabled Guests – Due to the nature of our very old properties, it is not possible to make the properties accessible for those with physical disabilities.
Travel Cot, High Chair, Safety Gates – A travel cot and high chair can be provided upon request. Travel cots are for children UNDER 2 only. If a cot is booked, please remember to bring your own cot linen. Safety gates can also be provided. These will be fitted prior to your arrival, where requested. It is your responsibility to ensure fixings are tight prior to use. All safety gates can be hand tightened and do not require tools.
Children – Please note that children remain the responsibility of their parents or guardians at all times.
Availability Of Wi-Fi – Access to the internet wirelessly is provided by means of a broadband hub. Please bring your own laptop or wirelessly enabled device should you wish to use this service. The service is provided free of charge; it is for your personal use and is not a business service. In some circumstances, beyond our control, there may be times when the facility is unavailable. We are unable to offer refunds or pay compensation for any inconvenience caused by unavailability. The properties are in a rural area, so no guarantee is made of bandwidth speed and guests must not download any unlawful material as a condition of the service provision.
Dogs and Other Pets – We keep our properties pet free for the comfort of guests with pet allergies. We do not allow any pets at all. Should you be found to have a pet at the property, you will be asked to vacate the property and no refund made.
Damages and Breakages – Please treat the facilities and accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage/breakages in your accommodation, please let us know immediately, so that we can take the appropriate action. Accommodation will be inspected at the end of the holiday and you may be charged for any loss or damage found.
Right of Entry – We reserve the right to enter the accommodation at all reasonable times (including emergencies) for the purpose of inspection or to carry out repairs deemed necessary to the property, or equipment.
Unreasonable behaviour – We reserve the right to terminate a holiday, without compensation, where the unreasonable behaviour of the persons named on the booking or their guests, may impair the enjoyment, comfort or health of neighbours nearby.
We may publish reviews on our website which have been left on our Facebook page, Google business page or Trip Advisor pages.
Special Offers/Late Availability – From time to time, special offers or late availability discounts may be offered. These can only be honoured if confirmed at the time of booking.
Insurance – We strongly advise that a comprehensive travel insurance product, which covers cancellation, is taken out from a reputable insurer. We will not be held responsible for any loss incurred from theft, damage or loss to your belongings.
We are here to help – If you feel that you have any cause for complaint whilst on holiday, you must contact us within 24 hours of the problem. This must be done whilst you are still at the property, so that it can be investigated as soon as possible and remedial action taken, if required. Under no circumstances will a claim for a refund or compensation be considered if it is raised after the holiday has ended and you have therefore denied us the chance to rectify the complaint. If any complaint cannot be resolved during your holiday, despite notifying us, you must write to us within seven days of your return with full details.
Limitation of Liability – We cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.
No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.
If applicable, the maximum liability accepted by us will be the total cost of the holiday as paid by the guest. No other expenses such as travelling costs or alternative accommodation will be accepted.
Force Majeure – We cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.
Variation – We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
Version – October 2020