Frequently Asked Questions
Here are some of our most frequently asked questions. If you have any other questions, please get in touch.
Q – Do you have parking?
Yes, we have lots of easy parking on the roadside right outside the cottage. There are no restrictions on this section of Sun Street, so guests find parking straightforward and can usually park right outside the door.
Q – Do you accept pets?
No, I’m sorry we don’t accept any type of pets as we keep the cottage ‘pet free’ for guests with allergies. We also don’t have feathers in any of the cushions and bedding in the cottage.
Q – How far are you from Haworth’s cobbled Main Street?
We are a short stroll to the bottom of Main Street which is at the end of Sun Street. It would take 4 or 5 minutes to walk to Main Street from the cottage.
Q – Do we need a car?
No, Haworth main street is a few minutes walk away and you will find shops, pubs , restaurants and cafes. There are lots of lovely walks from the door of the cottage. Keighley is on the national rail link and steam trains travel at weekends from Keighley to Haworth or taxis are available from outside Keighley station. There is also a bus travelling through Haworth frequently.
Q – What type of heating does the cottage have?
We have gas central heating with radiators in every room. The heating can be boosted from the thermostat in the kitchen. We also have a wood-burning stove in the lounge. We supply a large basket of wood and kindling which should be enough for the first couple of nights. We also supply newspapers, firelighters, and matches. Further wood can be bought from the local hardware shop or local supermarkets.
Q – How are the bedrooms and beds configured?
The rear bedroom has a king-size sleigh bed and therefore a footboard. The front bedroom has a super king bed which can be split into two singles if required. The super king doesn’t have a footboard and would be suitable for tall guests. Both are spacious rooms and our travel cot can be added to either bedroom upon request (please bring your own cot linen).
Q – Is the cottage suitable for those with mobility issues?
Unfortunately, as the cottage was built around 1830, it has narrow steep stairs to the upper floor and steep stone steps to the garden at the rear. We do provide a floor plan of Mulberry Cottage within our photo gallery which will give a good representation of the layout.
Q – Is the cottage suitable for small children?
We supply a travel cot and Ikea high chair upon request. We can fit a stair gate to the top of the stairs and a sliding bolt to the door at the bottom of the stairs. We have a fireguard available, but this is not designed to be child-safe nor fixed, so we would suggest the wood burner isn’t used if you have small children with you. There are loose wires around and no socket covers or cupboard locks, so any small children would need to be closely supervised and remain the responsibility of the parents. There are steep stone steps at the rear of the property with a high drop from a planter there.
Q – What is your maximum number of guests?
We can invite a maximum of 4 adults and 1 infant to stay at Mulberry Cottage.
Q – How do I book and what are your booking terms and conditions?
You can book Mulberry Cottage by clicking on the ‘book now’ button on the top right of each page of our website. The booking system will ask you for a few details and you can make your booking deposit via our secure Stripe payment system. Our terms and conditions can be found in the link on this page footer.
Q – Do I pay a booking deposit?
Yes, we take a 30% booking deposit upon booking and the remaining 70% is due 4 weeks before your arrival. We don’t take a damage deposit.
You can pay for your booking securely on our website. We use the Stripe payment system.
Q – What if we have questions or an issue when we arrive?
Q – Can you recommend places to eat in Haworth?
Yes, we think there are some wonderful restaurants, pubs, and cafes to eat at in central Haworth and the surrounding area. We have these suggestions in our guidebook at https://hostful.ly/gffqckx where there is also a map.
Q – Can you recommend places to visit in the surrounding area?
We have lots of suggestions of places to visit and local walks on the ‘Local Area’ page of this website. Our guidebook at https://hostful.ly/gffqckx has a map and website links to the attractions.
Q – Are there many walks nearby or do we have to drive?
We have lots of breath-taking (and famous) walks right from the door of the cottage including the ones exploring the wonderful Brontë moors. The start of the famous walks to the Brontë Waterfalls and Top Withens are just off Main Street, as is the walk to Penistone Hill. Many of our guests come to enjoy the fantastic walking routes in the area.
Q – Can we store bikes at the cottage?
Unfortunately, this is not so easy. The bike would either need to be brought into the house, which might create a bit of an obstacle for you, or carried down the back steps and stored in a covered area at the back of the cottage, which is not secure.
We cannot accept any responsibility for guests’ property.
Q – Is the garden private and can we sit out in it?
Yes, the garden is enclosed and private. It’s a peaceful place to sit and you can often hear the steam train in the distance at weekends. We provide a rotary dryer for your washing.
Q – Where is the nearest supermarket and do supermarkets deliver to the cottage?
There are two supermarkets in Haworth – the Spa and the Co-op, both close to Haworth station. There are larger supermarkets in Keighley such as Asda, Morrisons, Sainsburys and Aldi. Many do online orders and deliveries to Haworth. See our guidebook at https://hostful.ly/gffqckx for addresses of the supermarkets.
Q – Do you have a hairdryer?
Yes, we have a hairdryer in each bedroom and also a silicone mat for heated hair appliances.
Q – Do you supply towels and linen?
Yes, we supply all towels and bedding. The towels are two per person and all bedding is 100% cotton and hypoallergenic (no feathers). We don’t supply cot bedding for hygiene reasons and guests are advised to bring their own.
Q – Do you anything extra in the kitchen?
We have a few sachets of tea, coffee and sugar available, so that you can have a hot drink when you arrive. We also leave a pint of milk as part of our welcome pack. We supply tea towels, a dishcloth and sponge and a few dishwasher tablets. You will need to bring your own laundry detergent. There are a few cleaning materials under the kitchen sink.
Q – Do you have an iron and ironing board?
Yes, we have both available and stored in a cupboard in the lounge. We also have a rotary dryer in the garden with pegs and a laundry basket.
Q – Do you have a coffee machine?
No sorry, but we do have a cafetière available.
Q – Do you have coat hangers?
Yes, each wardrobe has around 15 hangers.
Q – Does the cottage have Wi-Fi?
Yes, we have fast and free Wi-Fi throughout the cottage and internet TV.
Q – Is the cottage checked for safety?
Yes, we carry out fire risk assessments, electrical safety checks, gas safety checks and chimney sweeping at regular intervals. The wood-burning stove is HETAS certified. We have a heat alarm and 4 smoke alarms, all interlinked. There are also carbon monoxide detectors which are checked regularly. Full details of our fire safety measures are in our electronic electronic guest welcome pack and a hard copy is in the cottage.
Q – Do you have an electric vehicle (EV) charging point or allow charging from the cottage?
No, I’m afraid we don’t have a private designated driveway and are next to a public highway and footpath, so don’t have a charging point. We don’t allow charging of vehicles from the cottage as any cables would need to cross the footpath and would be a trip hazard. Electric vehicles should be charged at local designated charging points of which there are many.
Q – What are your changeover days? Can I come for a short break?
We can accommodate weekend breaks, midweek getaways and longer stays up to 28 days. We offer a minimum stay of 3 nights throughout the year. Occasionally, we have some 2 night breaks available. The cottage changeover day for weekly stays is a Saturday in our mid and high season, but we do have some flexibility, especially in low season, so just get in touch if you have other requirements.
Q – Will you contact us before we arrive and how do we pick up the keys?
After the booking has been paid in full, you will receive a pre-arrival email 7 days before your arrival date which includes confirmation of the booking information, travel directions and how to access the keys for the property.
Please let us know whether you require two singles in the front bedroom rather than the standard super king set up. We will also confirm whether any childcare equipment has been requested.
Q – What are the arrival and departure times?
Check in is from 3pm on your arrival day and departure by 10am.
We do endeavour to offer some flexibility and early arrival and late check-out can sometimes be arranged, especially outside of high season. Contact us a week before your stay to check availability. It will depend on any bookings either side of yours.
Q – What should we do when we check out of the cottage?
We kindly request that you vacate the cottage by 10am on your day of departure, unless specifically agreed otherwise. This will ensure that we have time to prepare the cottage to the same high standard for the next guests.
Departing guests are requested to please close windows, lock the property and return the key to the key safe using the same code for access. You do not need to have cleaned the property before departure, but we ask you to put on the dishwasher for any remaining dirty items and leave the property as you found it.
Q – What happens if we need to cancel?
If you cancel your holiday more than 4 weeks before it is due to start, then your deposit (30%) will be forfeited. If you cancel less than 4 weeks prior to the holiday, then the full balance remains due. In the event that we can re-let the booking without loss of revenue, we will refund your balance payment (70%), subject to a £25 administration charge. No refunds will be made once the holiday has started.
We highly recommend that you take out your own holiday insurance to protect against unforeseen circumstances. If you need any information for your insurance provider please get in touch.
Q – What if I do not want to travel. Do you give a refund?
If guests do not wish to travel and take up their booking at the cottage this is known as ‘disinclination to travel’ and we cannot refund or move dates under normal circumstances.
Should the guest have a valid reason for being unable to travel (e.g. long awaited hospital appointment) and we are given sufficient notice, we can try to resell the dates and offer something back to the guest if the dates are resold. This would be depending on the resale price of the dates and deduction of a £25 administration fee.
Q – Can I change my booking?
After you have paid your deposit, you may wish to change your dates. We will try to meet your reasonable requests. Any changes must be made at least 4 weeks before the holiday start date and be confirmed to us in writing/by email by the same person who made the booking. An administration fee of £25 will be charged for all changes to bookings.