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Covid-19 Update

Covid-19 Travel Restrictions (National and Local Lockdowns) –  We recognise the need for some guests to alter their holiday arrangements due to Covid-19:

  • If Government-imposed travel restrictions (lockdowns) are in place which affect your travel dates, you can amend your dates to a future stay, where there is availability. You will not be charged an amendment fee.
  • Any increase in the holiday cost (due to seasonal variations) will be charged. Rates are available to view on our website.
  • If your amended travel dates are cheaper, we will transfer the difference back to you if this has already been paid, or your final balance due will be reduced.
  • In the event you select new travel dates that subsequently fall within Government-imposed travel restrictions, again there will be no amendment fee to amend your booking or we will be able to refund the amount paid.
  • Alternatively, if you feel unable to commit to new dates at the time but would like to still take your holiday at a later date, then we can issue you with a credit note for the full amount paid. The credit note can be used once you are more certain of dates. Differences in the new holiday cost will be charged or refunded as above.

Please note, we will only refund or transfer dates if Government-imposed travel restrictions (lockdowns) are in place which affect your travel dates. If we are open and able to accept guests, then no refunds will be given for disinclination to travel.

Feeling Unwell, Positive Tests and Isolation – If you feel unwell, please do not travel to the cottage.  Please advise us and follow the Government advice regarding testing and contacting your health practice.

Guests must ensure that they have sufficient travel insurance in place to cover illness and that Covid-19 is included. 

If you test positive whilst staying at Mulberry Cottage, the entire party must leave immediately and isolate at home where instructed.  Please make sure that we are aware as we will need to carry out a thorough Covid clean and arrange fogging of the property before further guests can stay. 

We do not allow isolation to take place in the cottage as we have a very full calendar.  Any costs we incur or refunds/compensation to guests due in after your stay will be chargeable to you should you not return home immediately following a positive test in your party.

Refunds and changes of dates will not be allowed and guests should claim on their travel insurance.

Protecting Our Guests:

We want to make sure that all our guests have the very best holiday whilst keeping them safe in these times.  With this in mind, we have put in place new procedures for ourselves and guests:

We’ve always been very thorough with cleaning the cottage (as evidenced in our reviews), but now in addition to this, we have put stringent industry cleaning protocols in place. My housekeeper and I have taken part in extensive training to implement additional extensive cleaning and disinfecting processes.  We’re proud to have been approved by VisitEngland for their “We’re Good To Go” Covid readiness scheme and have achieved The AA‘s ‘Covid Confident’ accreditation.

Some of our changes are:

✔️ ensure non-contact check in and check out

✔️ deep clean throughout every time following comprehensive checklists room by room

✔️ use anti-viral products and wash at 60 degrees

✔️ follow stringent cleaning protocols set by the industry and government

✔️ leave a cleaning materials available for guests and ensure welcome pack items are packaged

To allow us to work within the new cleaning protocols, we have implemented a few small changes:

  • In addition to our usual linen and towels change between guests, we will be completely changing duvets, pillows and any protectors.
  • We would normally leave extra pillows, cushions and throws arranged on the bed.  These will still be available to you, but cleaned within guidelines and packaged in sealed bags within the wardrobes in each bedroom.
  • Books, games, ornaments and leaflets are difficult to completely sanitise.  Rather than remove them all from the cottage, leaving it bare, we ask you to use your judgement as to whether to use these items during your stay. 
  • Hand soaps, hand sanitiser and cleaning materials will be left for use within the cottage should you wish to re-sanitise areas during your stay.        
  • We would kindly ask that upon checkout, our guests strip the beds and bag up the linen and towels in the bags provided (protectors, duvets and pillows can be left for the cleaner to remove and replace). This is to protect our cleaning staff from any potential contact with the virus (shaking down bedding and potentially releasing the virus into the atmosphere). 
  • In order to protect floors and carpets and limit the introduction of germs and viruses into the cottage, we would ask that all guests please wear slippers (brought with you) or socks when you enter the cottage to minimise this risk.

**It remains important that guests take out travel insurance to cover for all known risks for their peace of mind.  We cannot allow refunds or re-bookings in all eventualities.  Please see our terms and conditions for full details. 

Travel Insurance purchasing advice can be found in the following blog: https://www.gocompare.com/travel-insurance/guide/coronavirus/ 

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